American apologizes after shredded suitcase greets flier at baggage claim

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 A picture-perfect weekend getaway came to a maddening halt for Kristen Horabin at Dallas/Fort Worth International Airport on Sunday.“We waited and waited and waited and my bag never showed up,” Horabin said. “And then the woman behind the counter said, ‘Oh, maybe that’s your bag over there.’ I look over, and it’s my belongings heaped in a bin and half of them are destroyed and most of them are missing.”Horabin and her husband had just returned from a weekend getaway to Tampa. Her husband’s checked bags arrived. Every other passengers’ bags had arrived. Then what was left of Horabin’s belongings appeared on another carousel.“The suitcase was shredded,” Horabin said. “Most of the clothes that were left were shredded, and what was left was covered in black grease and toothpaste. There was a lot of toothpaste – it must have exploded on whatever impact there was.” It is not clear how her suitcase was destroyed. It was in two pieces, with rips and tears all over. It had been placed in a plastic bin. Some torn and stained clothes, a broken blow dryer, and two mismatched shoes were piled in the bin with the bag.“I’d say about 50% of my belongings were gone,” she said.

 

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